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Q. What is your Guarantee on Used Discs?
A. At Deja Vu Discs we emphasize quality. Each and every disc we sell undergoes a meticulous process before it goes out for sale. We guarantee that all our discs look and play like new.
Used CD / DVD / Blu-Ray Guarantee
If your used CD, DVD or Blu-Ray does not play like new, simply return it to one of our locations for a full refund or exchange within 30 days of purchase. (You must present the original receipt.)
Used Video Game Guarantee
If your video game does not play like new, simply return it to one of our locations for an exchange within 7 days of purchase. (You must present the original receipt.)
Q. Will you ship direct to my home?
A. Currently, we only ship to any of the 4 Deja Vu Discs locations. Unlike many other retailers, we do not charge shipping or administrative fees for this service.
Q. Where do you get your discs from?
A. 1000’s of discs are traded in daily from customers just like you. Our fair value computer system ensures that you get the most value for your discs.
Q. How do you notify me that my order is ready for pick up?
A. You will receive an e-mail confirming that your discs are ready for pick up.
Q. How long does it take for my discs to arrive at the pick up location?
A. It takes about one week for delivery. Unlike many other retailers, we do not charge shipping or administrative fees for this service.
Q. How long do I have to pick up my discs?
A. You have 7 days to purchase your discs from the time you receive an e-mail confirming that your discs are ready for pickup. If you require a few more days, call the pick up location to extend the hold period.
Q. Can I trade in discs when paying for my order?
A. Yes! “Create your own coupon” by bringing in discs to trade towards your order. Our staff will use our fair value computer system to calculate the value of your discs. To trade in, you must be at least 18 years old and must provide a valid government photo id.
Q. What if a disc I want is not in stock? Do you have a reservation system?
A. Deja Vu Discs does not believe in a reservation system because we want the best stock available for all our customers at all times. Stores that employ reservation systems prevent customers from finding prime discs since they have already been pre-booked. Check back often. We get 1000’s of quality discs being traded in daily.
Q. Can I use my store credit or gift certificate at any of your stores?
A. Yes! Store credits and gift certificates are valid at all of our locations.
Q. Can I use my store credit or gift certificate on discs ordered through your website or in-store lookup station?
A. Yes! Store credits and gift certificates are valid on all purchases including discs ordered through our website or lookup station.
Q. If I’m paying with store credit or a gift certificate, can I use my Frequent Buyer Card?
A. Yes! Our Frequent Buyer Card is valid on all used discs $8.99 and up and all new discs $13.99 and up.
Q. Why do I find some discs in your stores that aren’t listed on your Website?
A. Since every disc we sell is meticulously inspected and prepared for sale, discs are not listed on the website for a few days to ensure that we complete this process.
Q. I placed an order but I never got an email asking me to confirm it. What happened?
A. Your e-mail program may have automatically directed our email into your Junkmail folder. This is not very likely to happen unless you have very strict restrictions set up in your e-mail program. So please have a look in your Junkmail folder before contacting us.
Q. What if I did not check my e-mail in time to confirm my order?
A. You have 24 hours to confirm your order. After this period, your order will be cancelled and you will have to place your order again.
Q. Why should I sell my discs to Deja Vu Discs?
A. Deja Vu Discs is unlike a typical used disc retailer since what we pay is based on supply and demand, and not on personal preference or attitude. Our fair value computer system ensures that you always get the most for your discs without any hassles. A recent article in the National Post (see Media Room) surveyed stores in Toronto and determined Deja Vu Discs as the best place to sell your discs based on the number of discs we buy and the amount of money we pay.
Q. Will you buy all my discs?
A. We try our best to buy as many discs as possible but we cannot buy all discs. If certain discs are not very popular, or if we have too many copies, we will have to pass on them.
Q. Will you buy my discs if they have scratches?
A. Deja Vu Discs staff are trained to quickly determine whether or not scratches on discs are repairable. If upon inspection our staff determine that a scratch is repairable, we will buy it. All scratched discs are repaired before being offered for sale to ensure that they look and play like new.
Q. How much do you pay for CDs?
A. We up to $5 cash for CDs. If you take store credit you get 20% more. Multiple disc sets are generally worth more than single discs.
Q. How much do you pay for DVDs?
A. We pay up to $6 cash for DVDs. If you take store credit you get 20% more. Larger box sets such as TV shows are generally worth more.
Q. How much do you pay for Blu-Ray Discs?
A. We pay up to $6 cash for Blu-Ray Discs. If you take store credit you get 20% more. Larger box sets such as TV shows are generally worth more.
Q. How much do you pay for video games?
A. We buy PS4, PS3, PS2, XBOX ONE, XBOX 360, XBOX, Wii U and Wii games. We pay up to $20 cash for games. If you take store credit you get 20% more.
Q. Do you buy and sell game consoles?
A. No, we do not deal in hardware.
Q. Do you buy and sell computer games?
A. No, we buy and sell PS4, PS3, PS2, XBOX ONE, XBOX 360, XBOX, Wii U, Wii, 3DS and DS games.
Q. In the search results, I noticed some abbreviations in the titles of discs. What do these mean?

A. “S/T” or “ST” stands for Self-Titled
“GH” stands for Greatest Hits. for example “GH,12 TRKS” means a Greatest Hits with 12 tracks
“WDVD” stands for CD with DVD
“EP” stands for Extended Play Single. for example, “EP4” means a cd single with 4 tracks “TRIB” stands for Tribute
“RM” stands for Remastered
“SACD” stands for “Super Audio CD”
“DIGI” stands for Digi Packaging or Cardboard Packaging

Q. What types of music does Deja Vu Discs sell?
A. Deja Vu Discs carries a wide selection of music including Rock/Pop, Hip Hop, R&B, Metal, Punk, Jazz, Blues, Country, Soundtracks, New Age, Classical, Reggae, Celtic, World, Children’s and Christmas.
Q. What types of movies does Deja Vu Discs sell?
A. Deja Vu Discs carries a wide selection of movies including Action, Drama, Comedy, Suspense, Thriller, Horror, Martial Arts, TV Series, Family, Special Interest, Classic, Western, Sports, Wrestling, Fitness, Documentary, Music, Anime, Foreign and Christmas.
Q. How secure is your Website?
A. When you supply or access any personal information, our site uses industry standard SSL encryption to transmit data to and from our web server.
Q. What is your privacy policy?
A. Deja Vu Discs respects your privacy. We will never give out or share your personal information with any 3rd party.


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